The Communications Division of the Niagara County Sheriff’s Office is the first line of contact and response for the emergency service agencies in Niagara County. We are the primary Public Safety Answering Point (PSAP) for all 911 calls originating from landline phones within the county, with the exception of the two (2) cities of Niagara Falls, and Lockport. We are also the primary PSAP for all 911 calls originating from any cellular phone or internet phone in the county, including all three cities. Our phone system has the ability to expand as demand and volume increase.
Communications has the responsibility of dispatching for the Sheriff’s Office, the New York State Police and the six Town and Village Police Departments throughout the county, (Lewiston, Town of Niagara, Youngstown, Barker, Middleport and Town of Somerset); as well as communicating with several other local, state and federal law enforcement agencies that monitor the Niagara County radio system. The Communications Center also has the ability to monitor several other emergency service agencies throughout the Western New York region. Our Communications Division also dispatches the 28 volunteer fire companies and two volunteer ambulance services in the County, as well as the City of North Tonawanda and City of Lockport Fire Departments.
We are currently staffed with Senior Dispatchers (Shift Supervisors), full-time and part-time dispatchers. The Director of Emergency Communications is in command of the division. All of our dispatchers are certified Public Safety Telecommunicators, Fire Service Communications and Emergency Medical Dispatchers. The Communications Division operates 24 hours a day, 7 days a week.
The Niagara County Sheriff’s Office Communications Division is proud to have achieved PSAP accreditation by the New York State Sheriff’s Association. To achieve and maintain this accreditation the Communications Center was required to meet and maintain 70 standards of excellence that include and address areas of PSAP administration, training, technology and operations. Currently there are only 14 counties in New York State with accredited PSAPs including the Niagara County Sheriff’s Office. The Sheriff’s Office was first awarded the PSAP Certificate of Accreditation in 2011 and recently was presented with reaccreditation in the spring of 2016.